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Privacy Policy

Last updated: January 20, 2025

PlateLens is operated by VisionTech Solutions LLC, a Texas limited liability company ("we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Account Information

• Authentication data: Email address, display name, and profile photo (via Apple Sign-In or Google Sign-In)
• Profile information: Username, height, weight, sex, birth date, dietary preferences, allergies, and fitness goals

1.2 Health & Nutrition Data

• Food photos: Images you take of meals for nutritional analysis
• Nutrition logs: Calories, macronutrients, and micronutrients from analyzed meals
• Weight logs: Weight entries and optional progress photos
• Hydration logs: Water intake tracking
• Health platform data: Steps, distance, and weight from Apple HealthKit (iOS) or Health Connect (Android), with your permission

1.3 Coach Conversations

• Chat messages: Text, voice, and photo messages sent to your AI coach
• Coach memory: Notes the AI stores to personalize your experience

1.4 Location Data

• IP-based location: Country, region, city, and timezone (for localized meal timing)
• Precise location: GPS coordinates (only with explicit permission, for local restaurant recommendations)

1.5 Device & Usage Data

• Device tokens: For push notifications
• App usage: Features used, session duration, and crash reports
• Locale settings: Language and regional preferences

2. How We Use Your Information

Purpose	Data Used
Analyze food photos for nutrition	Food photos, user profile
Personalize calorie/macro targets	Height, weight, age, activity level, goals
Track your health metrics	Weight logs, HealthKit/Health Connect data
Provide AI coaching	Chat history, nutrition logs, coach memory
Send personalized notifications	Location, timezone, activity patterns
Process subscriptions	Account ID (via RevenueCat)

3. Third-Party Services

We use the following third-party services to operate PlateLens:

• Firebase (Google): Authentication, database, file storage, and analytics. Privacy Policy
• OpenAI: AI detection of food items and ingredients from photos, and coach conversations. Privacy Policy
• RevenueCat: Subscription management. Privacy Policy
• Open Food Facts: Barcode product database (open source, no personal data shared)
• Expo: Push notification delivery. Privacy Policy

4. AI Data Processing & Third-Party AI Disclosure

We use OpenAI (OpenAI, L.L.C., San Francisco, CA, USA) to power the following features:

• Food photo analysis: Images of your meals are sent to OpenAI's Vision API to detect food items and ingredients
• AI coaching: Your chat messages and relevant profile context are processed by OpenAI to generate personalized responses

What data is sent to OpenAI

• Food photos (images only, no metadata)
• Chat messages and conversation history
• Relevant profile context (dietary preferences, goals, allergies) to personalize responses

How OpenAI handles your data

• Processing location: United States
• Training: Per OpenAI's API Data Usage Policy, data sent via the API is not used to train OpenAI's models
• Retention: OpenAI may retain API inputs for up to 30 days for abuse monitoring, then deletes them

For more information, review OpenAI's Privacy Policy and Enterprise Privacy documentation.

5. Data Retention

• Account data: Retained until you delete your account
• Food photos: Stored for 90 days, then automatically deleted
• Chat history: Retained until you delete your account
• Analytics: Aggregated data retained for up to 14 months

6. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Delete your account and all associated data (via Profile > Settings > Delete Account)
• Portability: Export your data in a machine-readable format
• Opt-out: Disable push notifications or revoke HealthKit permissions at any time

7. Data Security

We implement industry-standard security measures:

• All data transmitted via HTTPS/TLS encryption
• Firebase Security Rules restrict data access to authenticated users
• Sensitive fields (subscription status, streak data) are protected from client modification
• Photos are stored in private Firebase Storage buckets

8. Children's Privacy

PlateLens is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. International Data Transfers

Your data may be processed in the United States where our servers are located. By using PlateLens, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories of personal information we collect, the purposes for collection, and the categories of third parties with whom we share your data
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your California privacy rights, contact us at privacy@platelens.app or use the in-app deletion feature.

11. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

Processing Activity	Legal Basis
Account creation and authentication	Contract performance
Food photo analysis and nutrition tracking	Contract performance
AI coaching and personalization	Contract performance + Consent
Push notifications	Consent (opt-in)
HealthKit/Health Connect sync	Explicit consent
Analytics and crash reporting	Legitimate interest
Fraud prevention and security	Legitimate interest + Legal obligation

You may withdraw your consent at any time by adjusting your app settings or contacting us.

12. Health Data Protection

We take special care with health and fitness data collected through Apple HealthKit and Google Health Connect:

Health data is only used to provide you with personalized nutrition tracking and wellness insights within the app.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via in-app notification or email. Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or data requests:

• Company: VisionTech Solutions LLC
• Address: 2001 Timberloch Suite 500, The Woodlands, TX 77380, USA
• Email: privacy@platelens.app
• Phone: (857) 847-4668