Delete Your Account

Last updated: January 20, 2025

PlateLens allows you to delete your account and all associated data at any time. This page explains how to request account deletion and what happens to your data.

How to Delete Your Account

You can delete your account directly within the PlateLens app by following these steps:

Open the PlateLens app
Launch the PlateLens app on your device and make sure you are logged in.

Go to your Profile
Tap on the Profile tab at the bottom of the screen.

Open Settings
Tap the Settings icon (gear) in the top right corner of the Profile screen.

Request Account Deletion
Scroll down and tap "Delete Account". Confirm your request when prompted.

30-Day Grace Period

            You can recover your account within 30 days.

            After requesting deletion, your account enters a 30-day grace period. During this time, you can cancel the deletion by logging back into the app and tapping "Recover Account".

After the 30-day grace period expires, your account and all associated data will be permanently deleted and cannot be recovered.

Data That Will Be Deleted

When your account is permanently deleted, the following data will be removed from our systems:

Data Type	Description
Account Information	Email, name, profile photo, authentication credentials
Meal Logs	All logged meals, nutrition data, and analysis history
Photos	Food photos, progress photos, and any uploaded images
Health Data	Weight logs, hydration logs, synced health data, body metrics
Coach Conversations	All chat history with your AI coach
Goals & Progress	Nutrition goals, weight goals, streaks, and achievements
Social Data	League participation, friendships, leaderboard history
Device Data	Push notification tokens and device registrations

Data Retention After Deletion

After your account is permanently deleted:

Immediately deleted: All personal data listed above is permanently removed from our active systems.
Backup retention: Encrypted backups may retain your data for up to 30 additional days before being purged.
Anonymized analytics: Aggregated, non-identifiable usage statistics may be retained for service improvement.
Legal requirements: We may retain certain data if required by law (e.g., transaction records for tax purposes).

This action is irreversible after 30 days.
Once the grace period expires, we cannot recover your account or any of your data. Please make sure to export any data you wish to keep before requesting deletion.

Export Your Data First

Before deleting your account, you can export a copy of your data:

Go to Profile > Settings > Export Data
Choose your preferred format
Your data export will be sent to your email

Alternative: Contact Us

Can't access your account?

If you cannot access the app or need assistance with account deletion, you can contact us directly:

Email: privacy@platelens.app

Please include the email address associated with your PlateLens account. We will verify your identity before processing the deletion request.